What Happens If There Is A Fault In The Leased Line?

With the digital landscape changing rapidly, businesses require an internet connection that’s dependable. Unlike broadband internet which can suffer from issues like peak-time slowdowns and data breaches, a business leased line offers unrivalled stability for the price. Its scalable nature means you can keep up with current demands whilst ensuring the capacity is there for future growth too.

But what happens if there is a fault in the leased line? The beauty of a leased line is that it’s a point-to-point service which essentially connects from your premise to your ISP. This makes it a much more reliable option compared to broadband as your data doesn’t share bandwidth with other companies or households. In the event that your leased line fails, there are several options available to you.

A common method for backing up a leased line is to use a dedicated phone circuit, usually ISDN. Alternatively, your provider can offer you a solution called a Diverse Routing solution. This provides a backup connection for your leased line via multiple paths so that your business can continue to function with no downtime.

The other popular way to back up a leased line is through the use of two separate lines. This is known as load balancing. This involves the installation of two leased lines on your premises, with data ‘load balanced’ between the two. In the event that one leased line fails, data will automatically be transferred to the other ensuring your business remains online with no downtime.

A fault in a leased line can be caused by various things, from power failures to building work affecting the cables. But, unlike with a broadband connection, which can take months to fix, your leased line provider will have a guaranteed SLA (Service Level Agreement) which promises to fix the problem within an agreed timeframe.

This is especially important for businesses that rely on bandwidth-intensive services such as video conferencing, cloud storage and offsite backups. Faults in these types of connections can cause significant disruption and have a negative impact on the business. With a leased line, there is always a backup option and these can be implemented instantly to ensure you don’t lose any data.

The most important thing to remember is that a leased line is a premium service for a reason. It’s highly reliable and allows you to implement innovative, bandwidth-hungry solutions that can help your business thrive. It’s also a lot faster than traditional broadband. With the digital landscape constantly evolving, it’s worth investing in a leased line so that you can be ahead of your competition and continue to grow and develop your business. If you’re interested in upgrading your connectivity to a leased line, our team of experts would love to hear from you. Get in touch with us today or click here to generate a quick quote.

How to Fix a Fault With a Leased Line:

If there is a fault in a leased line, it can impact the internet connectivity and communication capabilities of a business. The exact response and resolution depend on the nature of the fault, the service level agreement (SLA) in place with the service provider, and the measures implemented by the provider for fault resolution. Here are common scenarios that may occur when there is a fault in a leased line:

Fault Detection:

Automated Monitoring: Many leased line services come with automated monitoring tools that detect faults in real-time. The service provider may receive immediate notifications when an issue arises.

Customer Reporting: Businesses may also be able to report faults directly to the service provider through customer support channels.

Troubleshooting and Diagnosis:

Remote Diagnostics: Service providers often conduct remote diagnostics to identify the cause of the fault. They may analyze network logs and perform tests to pinpoint the issue.

Collaboration with Customer: In some cases, the service provider may collaborate with the customer’s IT team to gather information and troubleshoot the fault.

Resolution Time:

SLA Commitments: The time it takes to resolve a fault is often outlined in the SLA. Service providers typically commit to specific resolution times based on the severity of the issue.

Communication with Customer: The service provider communicates with the customer regarding the progress of fault resolution, keeping them informed about expected resolution times.

On-Site Support:

On-Site Technicians: If the fault cannot be resolved remotely, the service provider may dispatch on-site technicians to inspect and fix the issue.

Replacement of Faulty Equipment: If the fault is related to equipment, the service provider may replace or repair the faulty components.

Compensation for Downtime:

SLA Credits: Some SLAs include compensation mechanisms for downtime. If the service provider fails to meet the agreed-upon uptime, customers may be eligible for service credits or compensation.

Preventive Measures:

Implementing Changes: Once the fault is resolved, the service provider may implement changes or upgrades to prevent similar issues in the future.

Proactive Monitoring: Service providers may enhance their monitoring systems to detect potential faults before they impact service.